FAQ

You can place an order directly through our website by selecting your preferred items and completing the checkout process. You may also place an order by contacting us through our Contact Us page, sharing the required models, sizes, delivery details, and preferred payment method. Our team can create the order on your behalf.

We offer Cash on Delivery (COD) as well as online payments using Visa and MasterCard.

Orders are delivered within 3–5 business days depending on your governorate and exact delivery address.

All orders are processed within 1–2 business days after confirmation. Delivery timelines may vary based on location.

Yes, once your order is shipped, tracking details will be shared with you via phone, SMS, or email when available.

Please contact us within 48 hours of delivery with clear photos of the issue. Our team will review and assist you according to our return policy.

Yes, returns or exchanges are accepted within 14 days of receiving your order, provided items are unused and in original condition.

Shipping fees are non-refundable unless the return is due to an error or damaged item.

No, we do not offer partial deliveries. Orders are delivered either in full or returned completely and placed again.

Order modifications are only possible before order confirmation. Once confirmed, changes cannot be guaranteed.

Orders can only be canceled before confirmation. After processing, cancellations are not possible.

Currently, we ship only within Egypt.

Stock availability is shown on each product page and updated regularly. Limited availability may change quickly.

We aim to display products as accurately as possible. Slight color variations may occur due to screen settings.

You can reach our support team through our Contact Us page. Our team is always ready to help.